We welcome comments from all of our patients - please leave your feedback using the link below.

Phone Outage 3/1/2018

Phone issues 3/1/2018

Due to a phone outage in the morning of the 3rd January 2018 we were unable to connect to calls as they were being answered. We have asked our phone providers to investigate and report back their findings.

The phones were unavailable for approx 30 minutes, please accept our sincerest apologies for the inconvenience caused.

Dr's Fellows, Collie & Crisp

Join the team at East Shore

Click here for details of current vacancies at the East Shore Partnership

Need a GP on Saturday?


Portsmouth Primary Care Alliance is offering a same day access GP service on Saturdays and weekday evenings between 6.30pm – 8pm.

If you think you need to see a GP outside of routine opening hours simply call your practice and follow the instructions given. One of our doctors will call you back and if you need to be seen an appointment will be booked for you.

Direct access to the Physiotherapy service

From 30th October we will also be able to book patients directly in to the Physiotherapy triage service provided by Solent NHS allowing you to quickly be assessed.

You can also self refer by following this link:

Flu season 2017

If you weren't able to attend our flu clinics you can still book in for a vaccination with one of team, just call us on 023 9282 7132.

Repeat Prescriptions

Please note that we require at 72 hours (3 working days) to process a repeat prescription request.

Did you know that you can order your repeat medication online using the SystmOnline app. You can also nominate your prescription to go directly to your nearest pharmacy saving you a trip into the surgery.

For more information please ask when you next visit or call us.

Talking Change

Did you know that people with long-term conditions now account for about 50% of all GP appointments, 64% of all outpatient appointments and over 70% of all inpatient bed days? One third of people with a long term condition will also have a mental health problem, although there are a number of barriers to recognising and offering the right treatment.

As set out in Implementing the Five Year Forward View for Mental Health the expansion of Improving Access to Psychological Therapies (IAPT) services will focus on people with long term conditions to support better outcomes for this group of people.

Talking Change, the Portsmouth IAPT service, is one of 22 Early Implementer projects across the country that is receiving funding from the NHSE transformation fund and the local CCG (Portsmouth) to pilot integrating psychological therapies with physical care.

The service will work in long term conditions pathways to improve access for patients with a range of conditions, specifically but not exclusively;

  • Diabetes
  • COPD/ Chronic Lung Disease
  • Coronary Heart Disease
  • Stroke
  • If you would like more information or to refer yourself to this service, please call 023 9289 2920 directly

    Born Between 01/09/1998 & 31/08/1999

    Since 2009, there has been a large increase in group W meningococcal (MenW) disease in England, resulting in several deaths in teenagers. Older teenagers and young adults who are not vaccinated are at risk of getting MenW disease, so you need to get vaccinated to protect yourself. Vaccination helps protect you and others around you. You may have had a MenC vaccination before but you still need the MenACWY vaccine as this gives you the extra protection you need.

    The vaccination is free and may save your life.

    Please contact the surgery today on 023 9282 7132 to arrange your vaccination against this serious disease.

    You may be planning to get a job or an apprenticeship, join the armed forces or go on to higher education. Whatever you do next, it is important that you get vaccinated. If you are planning to go to university you should get vaccinated well before you move. If this is not possible you should register with a new GP at university or your new location and arrange to get the vaccine there as soon as possible – ideally in your first week of term. New university students are at extra risk of meningococcal infection in the first weeks of term when they come into contact with many new people of a similar age.

    National Diabetes Audit 2017

    The National Diabetes Audit (NDA) is the one of the largest annual clinical audits in the world, integrating data from both primary and secondary care sources, making it the most comprehensive audit of its kind.

    The next collection for the National Diabetes Audit will collect information for the audit period 1 January 2016 to 31 March 2017.

    Important Information

    The legal basis by which the data for the NDA is collected is changing. From April 2017 NHS England will direct NHS Digital to collect, analyse and report the NDA.

    The new legal basis for data to be collected by the NDA (Direction under section 254 of the Health and Social Care Act 2012), will mean that GP practices and specialist services are required to supply the data for their practice or diabetes clinic.

    For more information click here

    Ear Syringing/Ear Care Information

    Appointments for the ear syringing service will only be made when the following has been done first:-

    1. Patients have received an ear care leaflet - Ear Care Guidance

    2. Ears are oiled for 14 days and no less.

    3. An ear bulb has been used, which can be bought from any Pharmacy (unless too elderly or unable to use due to disability).

    4. An appointment will be made if all of the above have been done and there is no improvement.

    5. Patients with Earache will be triaged by the Duty Team.

    Fair Processing Notice

    Information held about you may be used to help protect the health of the public and to help us manage the NHS. Information may be used for clinical audit to monitor the quality of the service provided and design new services that fit our local patients health needs. Your information may be used by NHS Portsmouth Clinical Commissioning Group in order to ensure appropriate planning of current and future NHS commissioned services, this data will contain no identifiable information. NHS Portsmouth Clinical Commissioning Group will only ever use information that has been anonymised and all identifying information removed.

    Accessing same day treatment

    How to Access Services that we Provide (such as a clinical consultation, advice, medication, contraception etc.)

    We have a diverse work-force and your request for services may be managed by staff members other than a Doctor. You have a choice of either using our online service to book in for available for same day ‘see and treat’ appointments (obtain your login details by telephoning us or attending to collect it in person once you are fully registered), or you can book by telephoning our Admin Hub on 023 9282 7132 or by coming in person and booking through our Reception staffs. You will need to provide information about your request for services, in order that our staff can signpost you to the correct staff member and we can then meet your needs in the most expedient and timely way. You may write down your request if you prefer not to say/speak it out loud at our reception desks, or we can provide a private space for you to explain to us. If a patient is unwilling to provide information about their request for an appointment, they will be booked initially with the Clinical Matron, who will triage & treat, or escalate or signpost elsewhere, if necessary.

    Our Clinical Matron will triage and treat (diagnose and prescribe) most ‘same day appointment requests’ that are not appropriate for the ‘Pharmacy Minor Ailments scheme’ but any patients with mental health need or problems arising with newborn babies will be managed by our Duty Doctor.

    Our Outreach Matron will manage clinical care plans for the frail, housebound and vulnerable patients and help to educate those patients on how to prevent any conditions from escalating or deteriorating. She will also ensure that Doctors and other health and care services are involved to ensure our patients are well-supported.

    Our Practice Pharmacist (or a member of her team) may be best placed to undertake your medication review and liaise with you in relation to your medications, dosages, potential drug interactions etc.

    Having all of these other healthcare professionals allows our Doctors to lead our Clinical Teams and to manage the more complex needs of patients.

    New and follow-up appointments for all of our clinicians will be booked by our administrative staffs to ensure that our patient needs are managed by the most appropriate member of staff. Fit note renewals should be discussed with our administrative staff who will help with this type of request. We offer face to face and telephone consultations to help meet our patients’ needs. If you wish to discuss more than one condition additional appointment slots will be needed to ensure there is time to do this.

    We encourage you to view results and order repeat prescriptions using our online services, as this may be done from the comfort of your armchair or anywhere else if you have a Smartphone. Just ask the receptionists to provide your login details (which you should use within 24 hours to register). You can also view your immunization record and many other things using this service.

    Please be assured that we will endeavour to complete your request at the earliest opportunity and this will depend on the nature of your request and its urgency. If your request means you need to see or speak to someone, appointments can often be booked up to 4 weeks in advance.

    GP Earnings

    NHS England require that the net earnings of doctors engaged in the practice are published by 31 March 2017 at the latest. However, it should be noted that the prescribed method of calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used for any judgement about GP earnings, nor to make any comparisons with other practices.

    The average pay for GPs working in Milton Park Practice in the last financial year was £52,463 before tax and National Insurance. This is for 2 full time GPs and 2 part time GPs who worked in the practice for more than six months.

    The average pay for GPs working in The Baffin's Surgery in the last financial year was £42,357 before tax and National Insurance. This is for 7 part time GPs who worked in the practice for more than six months.

    Our Surgeries

    St Cuthbert’s Church
    Hayling Avenue
    PO3 6BH
    Tel: 023 9282 7132
    Fax: 023 9282 7025

    Milton Park Surgery
    St Marys Health Campus
    Milton Road
    PO3 6DW
    Tel: 023 9282 7132
    Fax: 023 9282 7025

    Your Doctors Surgery in Portsmouth

    Located in a central location with ample parking.

    Location & Contact

    Baffins Surgery
    St Cuthbert’s Church
    Hayling Avenue
    PO3 6BH
    Tel: 023 9282 7132
    Fax: 023 9282 7025

    Opening Hours

    Monday: 07.00 – 19.00
    Tuesday: 08.00 – 18.30
    Wednesday: 08.00 – 18.30
    Thursday: 08.00 – 20:00
    Friday: 07.00 – 18.30

    Location and Contact

    Milton Park Surgery
    St Marys Health Campus
    Milton Road
    PO3 6DW

    Tel: 023 9282 7132
    Fax: 023 9282 7025

    Opening Hours

    Monday: 08.00 – 18.30
    Tuesday: 08.00 – 18.30
    Wednesday: 08.00 – 18.30
    Thursday: 08.00 – 18.30
    Friday: 08.00 – 18.30